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Demographics: How to Increase Customer Numbers

Demographics: How to Increase Customer Numbers

While operating a business in the outdoor industry it is crucial to understand the demographic of your current and potential customers. A demographic is the way companies understand what “type” of customers they can expect to sell their products or services to. To a marketer, demographics can be found by these 5 factors: Age, Gender, Income Level, Race and Ethnicity. These are the factors that a business owner has to take into account when marketing their business so they aren’t wasting their money on groups of people that typically wouldn’t be interested in their products or services.

Now in the outdoor industry, businesses instantly think their only demographic are the Robin Hood or Wild West sort of people. Companies have to realize that there are other demographic they can appeal themselves to. This takes time and is not as easy as just throwing marketing efforts towards something just because it sounds good! You have to do your research and take notes to ensure your efforts aren’t going to waste.

Recently, we launched a website for a company called “Grasmeyer Guns“. The first word you notice in the store’s name is the word “gun”. Most people would think of the usual gun enthusiast stereotypes, like Wild West gun slingers or tactical gun stockpilers, but, you may be surprised to find out that their target demographic was families. The owner of Grasmeyer Guns successfully created a family environment where the average customer can feel comfortable, and know you’re going to get an honest opinion on their products. The website has an inclusive feel, that gun ownership is for everyone and families can feel comfortable and save around firearms.
Doing this opening up an entirely new demographic of people to visit their business. Not every business is going to have the same demographic, there are outside factors to look at as well such as location, and competition. Standing out in your community can benefit the business in a number of ways. Consistent efforts towards multiple demographics help keep your business name and reputation stay fresh inside the minds.

No two companies are the exact same, while they may have similar standard demographics including a new demographic groups can expand the reach of your business. For instance, in the outdoor industry, firearms and archery are main topics to discuss. While most are held by men, businesses that offer opportunities and appeal to women and children have the upper hand when selling their products or services. In the last few years the sector for selling women firearms has grown exponentially while children have become more in tune with archery. As a business owner you must take advantage of these opportunities where 1 sale could become a lifelong customer.

Building an inclusive atmosphere for your customers is a key aspect of business because creating a good experience for the customer the first time potentially means more products/services to be sold to not only that customer but his friends and family in the future. Creating good experiences take time and effort to become an expert at. Companies want to create a unique experience that the customer can only get at their store.

If companies can combine expanding their demographic to reach a higher audience while creating a unique experience, you can expect to see a higher percent in sales and returning customers. Yet it is important to understand what your demographic is and the potential demographic so your efforts are not a waste of time and money. In other words, tap into the resources that make the most sense, do your research, and execute to the best of your ability.

Tip of the Post
“Expand your business by creating unique experiences through multiple demographic channels” – Korey Pavlika

Get Visual

If you are producing content for your company site or social networks, note that you need to be producing more than just well-written articles. Generally speaking, you have less than thirty seconds (sometimes much less) to wow a first-time visitor into staying on your site. While they might just be eager to glean information on your business, especially if you have a brick and mortar location, you need to add visual content and other appealing things to get them to stay on your site.

Recent studies have shown that people are less and less likely to read the information on your site and more likely to click on a photo or video that explains the same information in a visual manner. Even better, using images or videos will get your site a better share rate. People are more likely to repost about your page if they can pin an image on Pinterest or share the image on Facebook or Twitter.

Don’t be intimidated by the idea of having to shoot photos or videos, as there is plenty of editing software that makes it easy for someone with basic computer skills to have nicely crafted visuals on their site. If you are unsure of what sort of visual content you should be creating, look at the sites of similar companies to glean ideas. If you are a retailer, it is easy to make information videos about product and current events that are industry specific. Instructional videos are also popular and will get you higher rankings. Google loves content that is user-friendly, so think of content that would be useful or interesting to your average clientele.