30 Day Money Back Guarantee
If at any time during the first 30 days of shared web hosting (does not include reseller or VDS accounts), starting on the day the order was initially accepted, the customer notifies XLEcommerce that they are dissatisfied with XLEcommerce’s hosting services and would like XLEcommerce to terminate such hosting services, XLEcommerce will terminate its hosting services and will refund 100% of all Hosting fees paid by the customer to XLEcommerce. This “fee” refund does not include; any setup, extra features/add-ons, domain name registration, excessive bandwidth, and/or ssl fees.
XLEcommerce must be notified within the first 30 days following activation. No refund is available after the 30th day. All Refunds will be made to the credit card the initial charge was made on. To obtain a refund simply send an e-mail requesting a cancellation of service(s) to firstname.lastname@example.org from the e-mail account you opened your account with (for security purposes).
Please provide your account login, domain name(s) and the last four digits of your current billing credit card for verification. If you have any questions about the cancellation process, please e-mail us at email@example.com.