Frequently Asked Questions
How much will my project cost?
We have solutions for all levels of businesses. Our products and services range in price from $20/year for a domain name, up to $100,000+ projects for larger companies, and everything in between. Every business is different: having different goals, budgets and requirements. Because of this we prefer to consult with you to determine your needs before giving you a quote. If you want some pricing ideas now, be sure to check out our XLEcommerce Platform Packages, Web Hosting Packages, Domain Names, SSL Certificates and more for the best overall value of services and performance. For more custom needs, contact us with your project requirements for a detailed quote and proposal.
Can I integrate my suppliers products and inventory onto my website?
Yes, you can, in a few different ways. Our XLEcommerce platform already integrates with the SupplierLink data feed and order fulfillment system, so with an XLEcommerce website, live inventory and drop shipping is only a few clicks away. We also provide custom built connectors for open source ecommerce platforms, Point of Sale systems, Accounting Systems, ERP systems, API integration and more. How you should integrate depends on your needs and budget.
Are you hiring?
There are no current openings.
Is your company firearms friendly?
Yes, absolutely! Although we now service multiple industries, we were founded to serve outdoor sporting goods and shooting sports retailers. We are a NSSF (National Shooting Sports Foundation) Affinity Partner company. Our CEO and many of our employees participate in many forms of shooting sports as well as hunting, fishing, biking, boating, and other outdoor activities.
How does my website accept credit cards online?
For your website to securely accept credit card payments, you will need an online payment gateway (separate from XLEcommerce). Our XLEcommerce product integration service works with Opencart which has options for many payment gateways. There are three seperate and main components for accepting payments online: 1. an ecommerce enabled website, 2. a secure online payment gateway, 3. a merchant account. Here is how it works: your website uses the payment gateway to send credit card information to your merchant account. Your merchant account reaches out to the banks which back the credit card for approval, and sends the approval back to your payment gateway. Your payment gateway then notifies your website that the payment has been processed, so your website can complete the order for the customer. PCI DSS has strict requirements that XLEcommerce is not able to advise on. You will work with your merchant services company to determine your PCI scope and requirements then update Opencart to ensure credit cards are being handled properly. XLEcommerce cannot be involved with the credit card setup or parameters.
How long have you been in business?
We have been in business for over 15 years. Our company was founded on December 1, 2006.
Can you give me examples of projects to look at?
Sure, check out our portfolio section of this website. With over 750 projects completed for 600 clients, we can’t list them all, but you can be assured that we do great work.
Do I need a long term contract?
You don’t “need” one, but if you plan on being in business for a while you should request one! We do have month to month options for businesses which just want to test the waters or are unsure about committing. If you are serious about growing your ecommerce business, you should plan on being around a while and contract with a provider who plans on the same.
What type of support do you offer?
We offer email/ticket, and toll free phone support. We usually respond to support tickets during business hours within an hour.
How do I transfer my domain name to you?
All we need to do is insure that your domain at your current provider is unlocked and ready for transfer. After that we just send a transfer request and it is on its way. If you need help working with your current domain provider, just ask.
How often do supplier feeds update?
Our system sends products and inventory every updates periodically, as well as, sending orders. Each supplier we work with has their own internal timing of when they update their inventory and process orders. Some suppliers update as slow as daily and some are very close to real time.
How many employees do you have?
We generally have between 6 and 11 employees on staff at any given time. Our numbers fluctuate from time to time depending on people and projects.
I am a supplier looking to join your SupplierLink system, how do I do it?
Contact our sales department for more information. We are always exited to explore the possibility of working with new brands and verticals.
How do I cancel products or services?
Just submit a support ticket through your client area with the request and we will help you through the process.
How do I purchase products and services?
There is a contact form on the XLEcommerce website where you can securely send us your requirements and we can send you a quote or proposal for your project. If you have questions, our staff will be glad to help ensure you get the products and services you need. Feel free to contact us and we can walk you through everything.
How do I learn more?
You can submit a request for a sales consultation online or contact our sales department directly.