Frequently Asked Questions
How much will my project cost?
We have solutions for all levels of businesses. Our products and services range in price from $10/year for a domain name, up to $100,000+ projects for larger companies, and everything in between. Every business is different: having different goals, budgets and requirements. Because of this we prefer to consult with you to determine your needs before giving you a quote. If you want some pricing ideas now, be sure to check out our XLEcommerce Platform Packages, Web Hosting Packages, Domain Names, SSL Certificates and more for the best overall value of services and performance. For more custom needs, contact us with your project requirements for a detailed quote and proposal.
Can I integrate my suppliers products and inventory onto my website?
Yes, you can, in a few different ways. Our XLEcommerce platform already integrates with our SupplierLink data feed and order fulfillment system along with its 13 linked distributors, so with an XLEcommerce website, live inventory and drop shipping is only a few clicks away. For those using other ecommerce platforms, our SupplierLink system and integration modules allow you to link multiple distributors and order processing via one XML format. We also provide custom built connectors for open source ecommerce platforms, Point of Sale systems, Accounting Systems, ERP systems, API integration and more. How you should integrate depends on your needs and budget.
Are you hiring?
We are always looking for great people to join our team. If you are a get-shit-done kind of person who is passionate about growing businesses, helping people, and loves technology we might have a spot for you. Check our careers page for current openings. If you don’t see one that fits, but you really think you should be on our team, let us know!
Is your company firearms friendly?
Yes, absolutely! Although we now service multiple industries, we were founded to serve outdoor sporting goods and shooting sports retailers. We are a NSSF (National Shooting Sports Foundation) Affinity Partner company. Our CEO and many of our employees participate in many forms of shooting sports as well as hunting, fishing, biking, boating, and other outdoor activities.
How does my website accept credit cards online?
For your website to securely accept credit card payments, you will need an online payment gateway such as FastCharge. Our XLEcommerce platform is already integrated with FastCharge and many other payment gateways. There are three seperate and main components for accepting payments online: 1. an ecommerce enabled website, 2. a secure online payment gateway, 3. a merchant account. Here is how it works: your website uses the payment gateway to send credit card information to your merchant account. Your merchant account reaches out to the banks which back the credit card for approval, and sends the approval back to your payment gateway. Your payment gateway then notifies your website that the payment has been processed, so your website can complete the order for the customer.
How long have you been in business?
We have been in business for over 10 years. Our company was founded on December 1, 2006.
Can you give me examples of projects to look at?
Sure, check out our portfolio section of this website. With over 750 projects completed for 600 clients, we can’t list them all, but you can be assured that we do great work. We don’t list all of our work publicly for the following reasons: we do like to protect our clients privacy. We don’t think its cool to use other clients to sell new ones, especially to their competitors. When you are a client of ours, we will teat you with the same respect. If there is a specific example or reference you would like to see just ask us and we can demonstrate it for you.
Do I need a long term contract?
You don’t “need” one, but if you plan on being in business for a while you should request one! We do have month to month options for businesses which just want to test the waters or are unsure about committing. If you are serious about growing your ecommerce business, you should plan on being around a while and contract with a provider who plans on the same.
What type of support do you offer?
We offer live chat, email/ticket, and toll free phone support. We also have in app walkthroughs and a complete online knowledgebase available for some of our products. We usually respond to support tickets during business hours right away. We always have someone on-call 24/7/365 for emergencies. We know your business is your baby, so we treat it the same way you would. Our goal is to respond to each customer issue as quickly, and when we can, solve the issue within minutes while on the chat session or on the phone. Please remember we are human, we do get very busy sometimes, and you may have to leave a message or submit a ticket.
How do I transfer my domain name to you?
All we need to do is insure that your domain at your current provider is unlocked and ready for transfer. After that we just send a transfer request and it is on its way. If you need help working with your current domain provider, just ask. Many times we can log in on your behalf and take care of everything for you.
How often do SupplierLink feeds update?
Our system sends products and inventory every updates every 15 minutes and checks for order information every 7 minutes. Each supplier we work with has their own internal timing of when they update their inventory and process orders. Some suppliers update as slow as daily and some are very close to real time.
How many employees do you have?
We generally have between 6 and 11 employees on staff at any given time. Our numbers fluctuate from time to time depending on people and projects.
I am a supplier looking to join your SupplierLink system, how do I do it?
Contact our sales department for more information. We are always exited to explore the possibility of working with new brands and verticals.
How do I cancel products or services?
Just submit a support ticket through your client area with the request and we will help you through the process.
How do I purchase products and services?
With most of our products and services, you can get started by browsing our website, selecting what you need, then create an account and purchase online. Our team will be notified right away and start work on your project. If you require something that is not listed to “buy now” online, just contact our team with your requirements and we can send you a quote or proposal for your project. If you have questions, our staff will be glad to help ensure you get the products and services you need. Feel free to contact us and we can walk you through everything.
How do I learn more?
You can submit a request for a sales consultation online or contact our sales department directly. In the mean time, you can check out our knowledgebase.
Our sales staff likes to be thorough and spend as much time as possible with each prospective client. Because of this, our sales team can not answer every incoming phone call. Please do not be afraid to leave a message or submit an information request online. We will get to you, and when we do, we will give you our full attention without interruption.