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Does your website work on Mobile?

Does your website work on Mobile?

If the above picture looks like your website, you need to read this! If your website does not work on mobile, it does not work!

  • 56% of all consumer internet traffic is now from mobile devices
  • Mobile traffic is growing at a rate of 53% each year
  • E-commerce sales will reach 500 Billion by year 2018
  • Mobile retail sales have increased 25% year over year
  • 81% of top search engine results are mobile friendly
  • 48% of consumers start their buying process at a search engine
  • 33% of consumers start their buying process at a branded website
  • 72% of consumers want mobile friendly websites
  • 62% of millennials feel that online content drives their loyalty to a brand

The statistics don’t lie. If you are a retail or manufacturing B2C business in 2017 and you do not have a mobile friendly website, you are losing. In order to win the the smart-phone era your retail website must be mobile friendly, if not mobile targeted. The fact is your customers are now finding and judging your business more than ever based on your internet presence. If you have an old and outdated or non mobile friendly website almost 3/4 of your potential business is being lost to a competitor who has a better web presence.

Now lets talk about your brand. It is proven that your brand strength now impacts your search results and your customers engagement and loyalty to your business. If you are using a shared ecommerce platform or a 3rd party selling platform, you are not building your brand, you are paying to build someone else’s, possibly your competitor in the future. If your website does not strongly represent your brand and engage users with it, you are once again, statistically losing money.

The cold hard fact is, you are losing $$$ and negatively impacting your brand by not being mobile friendly. You get what you pay for.

This day in age, up to 50% of your business can be driven by your internet presence. If you are not investing in ecommerce and branding at the same or greater level than you are in your retail brick and mortar, you are making a mistake. Would your brick and mortar store have a good retail presence if you spent only 100 bucks a month on rent? The answer is no, unless you are renting space in Siberia where no customers will ever find you anyway. Think long and hard about where you want your business to be in the next 3-5 years and how your brand and technology will impact your business, then ask yourself what area of your business you should invest in?

Need to find out if your website is mobile friendly or not? Google has a tool for it here: https://search.google.com/search-console/mobile-friendly

Here is an example of a website by another company that is not mobile friendly:

Look familiar? Contact XLEcommerce. We are here to help you!

For comparison here is an example of an XLEcommerce mobile friendly website in Google’s mobile friendly test:

Statistics from:

www.smartinsights.com

www.internetretailer.com

searchengineland.com

searchenginewatch.com

Demographics: How to Increase Customer Numbers

Demographics: How to Increase Customer Numbers

While operating a business in the outdoor industry it is crucial to understand the demographic of your current and potential customers. A demographic is the way companies understand what “type” of customers they can expect to sell their products or services to. To a marketer, demographics can be found by these 5 factors: Age, Gender, Income Level, Race and Ethnicity. These are the factors that a business owner has to take into account when marketing their business so they aren’t wasting their money on groups of people that typically wouldn’t be interested in their products or services.

Now in the outdoor industry, businesses instantly think their only demographic are the Robin Hood or Wild West sort of people. Companies have to realize that there are other demographic they can appeal themselves to. This takes time and is not as easy as just throwing marketing efforts towards something just because it sounds good! You have to do your research and take notes to ensure your efforts aren’t going to waste.

Recently, we launched a website for a company called “Grasmeyer Guns“. The first word you notice in the store’s name is the word “gun”. Most people would think of the usual gun enthusiast stereotypes, like Wild West gun slingers or tactical gun stockpilers, but, you may be surprised to find out that their target demographic was families. The owner of Grasmeyer Guns successfully created a family environment where the average customer can feel comfortable, and know you’re going to get an honest opinion on their products. The website has an inclusive feel, that gun ownership is for everyone and families can feel comfortable and save around firearms.
Doing this opening up an entirely new demographic of people to visit their business. Not every business is going to have the same demographic, there are outside factors to look at as well such as location, and competition. Standing out in your community can benefit the business in a number of ways. Consistent efforts towards multiple demographics help keep your business name and reputation stay fresh inside the minds.

No two companies are the exact same, while they may have similar standard demographics including a new demographic groups can expand the reach of your business. For instance, in the outdoor industry, firearms and archery are main topics to discuss. While most are held by men, businesses that offer opportunities and appeal to women and children have the upper hand when selling their products or services. In the last few years the sector for selling women firearms has grown exponentially while children have become more in tune with archery. As a business owner you must take advantage of these opportunities where 1 sale could become a lifelong customer.

Building an inclusive atmosphere for your customers is a key aspect of business because creating a good experience for the customer the first time potentially means more products/services to be sold to not only that customer but his friends and family in the future. Creating good experiences take time and effort to become an expert at. Companies want to create a unique experience that the customer can only get at their store.

If companies can combine expanding their demographic to reach a higher audience while creating a unique experience, you can expect to see a higher percent in sales and returning customers. Yet it is important to understand what your demographic is and the potential demographic so your efforts are not a waste of time and money. In other words, tap into the resources that make the most sense, do your research, and execute to the best of your ability.

Tip of the Post
“Expand your business by creating unique experiences through multiple demographic channels” – Korey Pavlika

E-commerce Marketing Philosophy

I understand a lot has been written about marketing your e-commerce storefront. Hundreds and thousands of tips and tricks are on the internet and just as many “experts” touting their services as the best to give you Amazonian like status in the Google rankings.. With all that is out there many of you refuse to accept the fact that you actually have to market your website to make it successful. The blame is shifted to a lack of product availability or perhaps a down economy. We the reality is more than likely it comes down to one simple thing and that is traffic. Traffic is the number one measure we use to evaluate a given websites success. Obviously it goes on from there as far as important metrics but without traffic there is nothing else to measure.
The World Wide Web is a big place. Do you honestly think that some of the huge brands such as Amazon, Ebay, Zappos etc grew successful web based businesses buy simply building a site and turning it on? The answer you should be thinking is a “NO!” These companies have spent 100’s of millions marketing themselves to drive traffic to their respective sites in order to become house hold names. The simple beauty of the internet is that it gives the small to medium size guy a legitimate shot at competing with some of the known big dogs in any given industry. This will not happen for free though. You will spend either time or money to accomplish this and in many cases both. So the question is raised from this….How much is your time worth? You better know the answer to that before saying “I will spend the time and do this myself”. More often than not business owners make the mistake of taking on these types of tasks not factoring in what their time is really worth. Sure it may be “expensive” to hire a company such as Outdoor Business Network to handle your marketing efforts but at what cost is it to your business to have you fooling with marketing and not managing maybe your employees at your brick and mortar or tending to current customers. This also doesn’t factor in that something for a pro marketing agency may only take 3-4 hours to accomplish may end up taking you 30, 40 or more hours for the same task. These are things you need to ask yourself.
Still don’t think you need to market your website. Let me paint this picture. You have just built the most beautiful brick and mortar storefront known to man. The location however has it in the middle of a forest in the middle of nowhere USA. There are no roads leading to this store whatsoever. Now remember it is an amazing store and people WILL buy if they go there. In order for your store to be successful you need people or traffic coming through the doors correct. The fastest way to do this is run a major highway right by this store for all that drives by to see. People will stop and they will shop and if it is a positive experience they will tell others all about this amazing store. Over time you will have built up enough word of mouth advertising you may be able to expand into some paid advertising. Your website works in the exact same way. You have to build traffic buy building paths or routes to your store through various digital marketing efforts. It does work however it does take time, patience and effort. If you want it to work faster then it will of course take real dollars to make that happen.
So my advice is simple. Start small if you absolutely have to but by all means start somewhere. Success rarely happens overnight and even less often happens without effort. Give us a call if you would like to learn more about our marketing programs and how to better present your website.